FAQ CAR HIRE

All you need to bring is your driving licence (issued at least 12 months previously), an identity document and your credit card (some vehicles require two credit cards).

If you have booked online or over the phone, take your booking confirmation with you showing your booking code.

If you booked with a Broker or a third party we will need the voucher they sent you.

Each driver must present a valid driving licence that has been valid for at least 12 months.

The minimum age required may differ depending on the vehicle. Drivers under 25 years of age will incur an additional charge (minimum 21 years).

If your driving licence is not in Roman characters, you will need an international driving licence.

The customer and main driver must present a credit card in their name

Yes, it is possible in Sardinia: this service includes additional charges calculated according to the distance between the offices.

When you collect your vehicle from the Avis rental office, our rental agent will explain the various options and arrange the one that best suits your needs.

With Full advance there is no refund for any unused fuel, unless you return the car with a full tank.

If you return the car with a partially filled tank, you will not be entitled to a refund.

The price of the Payment on Return option includes the cost of fuel and the refuelling service charge, but you will only pay for the litres of fuel actually used (please ask a member of staff to check the rates).

Under the EZ Fuel option, Autonoleggi Demontis will refuel your vehicle at a reduced price (if you have travelled no more than 120 km). Prices vary depending on location. If you still need to refuel your vehicle, please bring the receipt with you when you return the vehicle and the amount will be refunded.

"As far as ADBLUE is concerned, the car you have rented reflects the legislation adopted over the last few years by many European countries to reduce polluting emissions from diesel engines.
Therefore, it requires an additive called ADBLUE, which is compulsory for all Euro 6 engines, i.e. the latest generation, and is equated with a real fuel, which is now necessary.
In fact, you can find this product on sale at any service station.
The average consumption of AdBlue is 2 litres per 1000 km, so in order to prevent you from topping up the additive at the end of your rental, we charge only 1 euro + tax for total mileage of less than 1000 km and 2 euro + tax for longer mileage, with no additional cost for the service provided.
As an exception, we kindly ask you to top up the additive only if the additive level is very low (the warning light comes on), in order to avoid a total block of the vehicle".

We care about the peace of mind of your trip, which is why it is possible and optional to fully or partially eliminate liability in the event of damage to or theft of your vehicle.

Costs and types of cover vary depending on the booking (web, telephone, broker, tour operator) and any company agreements.

For more details we are happy to advise you on the best solution for your rental, contact the agency or email info@autonoleggidemontis.com or ask a member of staff at the time of collection of your vehicle: we will offer you a wide variety of cover options.

We understand that you may be late, so we try to be as flexible as possible.
If you are running late or wish to extend your rental, please contact us as soon as possible and we will do our best to accommodate you.
In the event that you are late returning the vehicle without notifying us or extending your rental, you may be charged a late fee.

If the car is delivered more than 29 minutes later than the end of the contract your rental will be extended and you will be charged an extra day at the rental office's rate plus a late fee for each day, or part of the day, until the car is returned.

If, after 24 hours the car has still not been delivered a second commission will be applied and will continue to be applied every 24 hours until the car is returned to the rental office.

We understand that you may need to deliver the car when we are not there, especially if you deliver the car at the airport and have a flight to catch.

For this reason, many of our rental offices give our customers the possibility to deliver the car at the time they want.

Simply leave the keys in our dedicated box. Remember that you are responsible for the condition of the rented vehicle until the final inspection.

When you collect your vehicle we will inform you where you will have to park your car on your return.

You are charged a fee for each day (24 hours) that you rent a vehicle.

Whether you rent for only two hours or for 24 hours, you will still be charged for the whole day.

If you return the car and any optional extras in advance, you will lose the benefit of any special offers if you no longer meet their requirements. This may result in a higher rental charge. There is no refund for unused days.

The condition report in the app should show all damages. If you see further damage, you should report it to our staff.

Soon there will be further functionality available in the app with which you will be able to record any discrepancies.

If in doubt, contact the rental office team.

In the event of a fine, as the owner of the vehicle we receive a notification from the competent authorities with the aim of identifying the driver of the vehicle. Responsibility for the fine is transferred to the driver and the competent authorities reissue the fine on behalf of the driver.
For this process, we charge a handling fee to cover our costs of E. 40.00 + VAT.
Once liability has been correctly transferred, the competent authorities will contact the driver and send the fine by post.

The deadlines for payment of the fine will be updated so that the time required to transfer responsibility does not affect the driver. In some cases, it is not possible to transfer responsibility and the fine is paid directly by us on your behalf.
In these cases, we will endeavour to pay the lowest possible amount for the fine and will charge the cost of the fine directly to you.

To contest a fine, the authorities must be contacted directly. More information about this process and the authority's contact details will be available on the summons you received.
The hirer of the vehicle is solely responsible for any traffic violation fines and related administrative costs incurred during the rental period.

To receive information or explanations, please write to customerservice@autonoleggidemontis.com.

We are sorry that your trip was not perfect.

If you feel you have not received the service you expected please let us know by sending an @mail to customerservice@autonoleggidemontis.com so we can improve it as soon as possible.